Shipping & Returns

SHIPPING

*Free Next day UK Delivery

If you order before 3pm, enjoy free next working day delivery.

* Now Enjoy European & International Deliveries

We now deliver worldwide. However local covid restrictions may cause some delays.

Our delivery and dispatch team work hard to process your order as quickly as possible.

Shipping charges for your order will be calculated and displayed at checkout.

LOCATION	SERVICE	ORDER VALUE	COST	ESTIMATED DELIVERY TIME
UNITED KINGDOM & NORTHERN IRELAND	TRACKED	£50 & OVER	FREE	1-2 DAYS*
UNITED KINGDOM & NORTHERN IRELAND	TRACKED	LESS THAN £50	£5	1-2 DAYS*
EUROPE	TRACKED	£150 & OVER	FREE	UP TO 10 DAYS*
EUROPE	TRACKED	LESS THAN £150	£15	UP TO 10 DAYS*
USA & CANADA	TRACKED	£200 & OVER	FREE	UP TO 10 DAYS*
USA & CANADA	TRACKED	LESS THAN £200	£20	UP TO 10 DAYS*
REST OF THE WORLD	TRACKED	£250 & OVER	FREE	UP TO 10 DAYS*
REST OF THE WORLD	TRACKED	LESS THAN £250	£25	UP TO 10 DAYS*

* All orders placed before 3pm Monday – Friday will be dispatched the same working day
* Deliveries may also be subject to postal service delays during holidays and peak times.
* Unfortunately Infusd can not take responsibility for delayed deliveries, but we will work with our delivery partners to get your order to you quickly as possible.
* We aim to get all European & International deliveries within the time frame provided, but unfortunately with Customs & Brexit issues we aren’t in control, so please be wary of delays.

We Ship To

England, Scotland, Wales, Northern Ireland, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Turkey, USA & Canada, Australia, New Zealand, Japan, Hong Kong

* EUROPEAN & INTERNATIONAL ORDERS

By placing an order you are accepting responsibility to any pay import VAT (and customs duties) and a handling fee in the receiving country if due. these charges will depend on the country you are located in and the value of the item. You are also responsible for compliance with all laws where the product is being shipped. failure to pay any fees due will result in delays and possible returns. while Infusd will make all efforts to ensure your order arrives safely, it is the sole responsibility of the purchaser to pay associated fees. refunds will not be given on shipping costs of returned orders.

RETURNS

What can I return?

We’re happy to accept returns if you’ve changed your mind. Products must be sent back to us in a resale-able condition – unopened and in their original packaging. We can’t accept returns for products that are opened or if the tamper seal is broken.

What do I do about Faulty Items?

In the rare event of products being damaged during transit or unsatisfactory quality, please send us a photo for inspection and we will process your return/exchange request. We may ask for you to return the item(s) for closer examination.

How do I return my Items?

You are responsible for the costs of safe return and postage. Products returned under this policy must be sent by Royal Mail Signed For, Tracked, or equivalent delivery method, to postal address:

INFUSD LTD
8 Little Mundells
Welwyn Garden City
Hertfordshire
AL7 1EW
Untied Kingdom

* Please note, Northern Ireland is excluded from free UK returns.

If any of these apply, please contact us by email “help@infusd.com” no later than 14 days after receiving your order.

Since we don’t collect payment for customs and import duties, we aren’t able to refund these if your country of delivery is subject to such charges

We aim to process all returned orders within 10 working days. All refunds will be credited to the original payment method.

We’re extremely proud of the rarity of these instances and we are determined to offer a satisfactory resolution in the event that something does go wrong.

Our customer service team would be happy to help resolve any issues. Please report any faults by email to help@infusd.com before returning your item to us, so that our team can provide instructions and advise on timeframes and a resolution. All refunds will be credited to the original payment method

ORDER CONFIRMATION

Placing an order for goods via our web site does not constitute a contract of sale; this includes any automated confirmation messages you may receive. Once your order has been received and charges verified, we may be required to manually check the details and contact you to confirm the acceptance of your order, which will constitute the completion of our contract to supply. Orders are only accepted when goods are dispatched. We reserve the right to cancel the contract or refuse sale at any time thereafter should this be necessitated by circumstances beyond our control. In this event we will notify you as quickly as possible with a full explanation.