DELIVERY & RETURNS

DELIVERY & RETURNS

Delivery

PLACE YOUR ORDERS BEFORE 3PM FOR SAME DAY DISPATCH

Our warehousing and logistics partners are taking the recommended measures to ensure safety when packing and delivering orders, and this means that there may be some delivery delays.

Our delivery and dispatch team work hard to process your order as quickly as possible.

Shipping rates to United Kingdom with delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

LOCATION
SHIPPING PARTNER
ORDER VALUE
COST
ESTIMATED DELIVERY TIME
UNITED KINGDOM
ROYAL MAIL 48 TRACKED
£50 & OVER
FREE
2-3 DAYS*
ROYAL MAIL 24 TRACKED
2.99
NEXT DAY*
ROYAL MAIL 48 TRACKED
LESS THAN £50
2.99
2-3 DAYS*
ROYAL MAIL 24 TRACKED
4.99
NEXT DAY*

* All orders placed before 3pm Monday – Friday will be dispatched the same working day

Deliveries may also be subject to postal service delays during holidays and peak times.

Unfortunately Infusd can not take responsibility for delayed deliveries, but we will work with our delivery partners to get your order to you quickly as possible.

Currently, we only deliver within the UK and Northern Ireland. We are continually working on adding new countries.

Sign up to our mailing list and we will keep you updated with new countries, products and offers.

Returns

We’re happy to accept returns if you’ve changed your mind. Products must be sent back to us in a resale-able condition – unopened and in their original packaging. We can’t accept returns for products that are opened or if the tamper seal is broken.

In the rare event of products being damaged during transit or unsatisfactory quality, please send us a photo for inspection and we will process your return/exchange request. We may ask for you to return the item(s) for closer examination.

You are responsible for the costs of safe return and postage. Products returned under this policy must be sent by Royal Mail Signed For, Tracked, or equivalent delivery method, to postal address:

INFUSD LTD

8 Little Mundells 

Welwyn Garden City 

Hertfordshire 

AL7 1EW

United Kingdom

If any of these apply, please contact us by email “help@infusd.com” no later than 14 days after receiving your order.

Since we don’t collect payment for customs and import duties, we aren’t able to refund these if your country of delivery is subject to such charges.

We aim to process all returned orders within 10 working days. All refunds will be credited to the original payment method.

We’re extremely proud of the rarity of these instances and we are determined to offer a satisfactory resolution in the event that something does go wrong.

Our customer service team would be happy to help resolve any issues. Please report any faults by email to help@infusd.com before returning your item to us, so that our team can provide instructions and advise on timeframes and a resolution.

Order Confirmation

Placing an order for goods via our web site does not constitute a contract of sale; this includes any automated confirmation messages you may receive. Once your order has been received and charges verified, we may be required to manually check the details and contact you to confirm the acceptance of your order, which will constitute the completion of our contract to supply.

Orders are only accepted when goods are dispatched.
We reserve the right to cancel the contract or refuse sale at any time thereafter should this be necessitated by circumstances beyond our control. In this event we will notify you as quickly as possible with a full explanation.

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